Thought you had solved that problem, but it has returned...again?

Root Cause Analysis for Lasting Corrective Action

This course provides participants with the skills needed to dig into problems/issues and identify the root cause, that situation that allowed the problem to happen.  Without correction of the root cause, the problem has only been band-aided and will return.  Tools for systematically analyzing the problem, identifying the root cause and related escape causes, determining and evaluating corrective action and implementing the needed actions to prevent recurrence of the problem/issue are used.  Actual problems and issues from your organization are the basis for applying these tools and skills.

Root Cause Analysis training includes:

	Ways to keep an open mind for effective problem solving
	Focus on "digging deeper" using 5 why's and other tools to define and describe problems
	Identifying and practicing how to collect facts and data
	Analyzing problems by applying tools/techniques, including cause and effect diagrams and fault trees
	Validating the conclusion of the root cause analysis
	Relating root cause analysis to successful and lasting corrective actions, and effective issue resolution to prevent recurrence
	Recognize escape causes and their part in the size and extent of problems.

Class time is 8 hours with additional coaching available.